Frequently Asked Questions

  • After you place your order, you'll get a confirmation email — just reply directly to it with your photo, pet's name, initials, or any custom details you'd like included. If you're ordering a photo item (like the custom engraved jar), please send a clear, high resolution image so we can get the best engraving result.

    I will send you a draft of the design and item in an email for your final approval before making it. You can reply with any changes or requests before it is finalized

  • Absolutely! We love to transform your pet or idea into a custom design such as special effects like cartoon or drawing or painting. We have best software and creativity to make your idea come to life!

    Simply send photos and descriptions of what you would like when you reply to your confirmation email. For example: make a design of my dogs face with this saysing, “Home is where the dog is” and can create an image or logo for you. Or If you want custom stickers or stationary we can create all sorts of arttisitc effects of your ideas or photos to tranfsorm them into incredible designs Clear, well-lit, close-up photos work best. Avoid blurry or very dark images — since the design is laser engraved, fine detail depends on starting with a sharp photo.

  • Reach out to us as soon as possible by replying to your confirmation email or using our Contact page. If your order hasn't gone into production yet, we're happy to update it.

  • Most custom pieces are handmade and shipped within 3-5 business days after we receive your photo/details. Need it sooner? Let us know and we'll do our best to accommodate rush requests.

    Orders typically arrive within 3-7 business days after shipping, depending on your location.

  • Yes! Contact us before ordering and we'll let you know if we can accommodate your timeline.

  • Yes! If you live in the greater Lynwood area we can arrange local pick up. After selecting pick up we will coordinate with you via email the best date and time and location

  • Because every item is personalized just for you, we're unable to accept returns or exchanges unless it arrives damaged or with an error on our part. If there's an issue with your order, reach out within 3 days of delivery and we'll make it right

  • It depends on the product — for example, our engraved jars use a stainless steel lid with laser etching, and our sunglass cases are made from textured faux leather. Product pages list the specific materials for each item.

  • Engraved metal lids/jars: Hand wash only; avoid abrasive scrubbers on the engraved area. Faux leather sunglass case: Wipe clean with a soft, damp cloth; avoid soaking. Bandanas: Machine wash cold, lay flat to dry to preserve the print.

  • Fill out the form on our Contact page and we'll get back to you as soon as we can!